General Information

Nivas Vibrant Petals provides fresh flowers, floral products, and related services across Australia. We reserve the right to update these Terms & Conditions at any time. Changes become effective once published on this website.

Eligibility

By using our website, you confirm that you are at least 18 years old, or are using the website under the supervision of a parent or guardian. You agree to use the website only for lawful purposes.

Product Information

Flowers are natural products and may vary in colour, size, fragrance, and appearance. Seasonal availability may affect flower selection. Certain flowers or packaging may be substituted with similar alternatives where necessary. We reserve the right to modify or discontinue products without notice.

Orders

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel orders, limit quantities, or request additional verification. An order confirmation email will be sent upon successful placement.

Pricing & Payments

All prices are in Australian Dollars (AUD) and may change without notice. Payments are processed securely through third-party payment providers. Customers agree to provide accurate and complete payment information.

Delivery

Delivery is available for selected areas across Australia. While we aim to deliver within preferred timeframes, exact delivery times cannot be guaranteed. Customers are responsible for providing accurate delivery details. Additional terms are outlined in our Delivery Policy.

Refunds & Returns

Due to the perishable nature of flowers, refunds and replacements are assessed case by case. Customers must contact us promptly with photographs if products arrive damaged or incorrect. Full details are in our Refund & Returns Policy.

Cancellations

Orders may only be cancelled or modified before processing or dispatch. Once flowers have been prepared or dispatched, cancellations may not be possible.

Customer Responsibilities

• Provide accurate information at all times
• Not misuse the website
• Not engage in fraudulent or unlawful activity
• Not interfere with website operations or security

Intellectual Property

All website content including text, images, logos, graphics, product descriptions, and branding is the property of Nivas Vibrant Petals and may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

To the maximum extent permitted by law, Nivas Vibrant Petals is not liable for indirect or consequential losses, delays beyond our reasonable control, temporary website interruptions, or natural variations in flower products. Nothing in these Terms excludes rights under Australian Consumer Law.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to remedies where products or services fail to meet consumer guarantees.

Governing Law

These Terms & Conditions are governed by the laws of Australia. Any disputes shall be subject to the jurisdiction of Australian courts.