Freshness & Product Nature

Flowers are natural and perishable products. Variations in colour, size, shape, fragrance, and blooming stage may occur depending on seasonal availability and natural growing conditions. These natural variations are not considered defects.

Refund & Replacement Eligibility

Customers may be eligible for a refund, replacement, or store credit if:

• Flowers arrive damaged or significantly affected during delivery
• Incorrect products are delivered
• The order is incomplete
• The product quality does not reasonably meet expectations

Non-Refundable Situations

Refunds or replacements may not be provided for:

• Incorrect delivery details provided by the customer
• Failed delivery attempts due to recipient unavailability
• Delays caused by weather, transport disruptions, or circumstances beyond our control
• Minor variations in flower appearance, colour, or fragrance
• Change-of-mind purchases after preparation or dispatch
• Improper handling or storage after delivery

Refund Request Process

To request a refund or replacement, contact us promptly with:

• Your order number
• Description of the issue
• Clear photographs of the product

Resolution Options

Where appropriate, we may offer a product replacement, partial refund, full refund, or store credit. The resolution provided will depend on the nature of the issue and product availability.

Order Cancellations

Orders may only be cancelled or modified before processing or dispatch. Once flowers have been prepared, packed, or dispatched, cancellations may not be possible due to the perishable nature of products.

Australian Consumer Law

Nothing in this policy excludes or limits rights available under the Australian Consumer Law. Customers may be entitled to remedies including replacement or refund where products fail to meet consumer guarantees.