By using our website and services, you agree to the practices described in this Privacy Policy.

Collection of Personal Information

We may collect personal information when you place an order, create an account, subscribe to newsletters, contact customer support, or interact with our website.

Information collected may include: full name, email address, phone number, billing and delivery address, order and transaction details, payment information, IP address, and communication preferences.

Use of Personal Information

We may use your personal information for processing and delivering orders, managing customer accounts, responding to enquiries, sending order confirmations and updates, providing promotional offers, improving our products and services, preventing fraud, and complying with legal obligations.

You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

Disclosure of Personal Information

We may disclose personal information to trusted third parties including payment service providers, delivery and logistics partners, website hosting providers, marketing platforms, and legal authorities where required by law.

We do not sell, trade, or rent your personal information to third parties.

Payment Security

Payments are processed using secure third-party payment gateways. Nivas Vibrant Petals does not store complete credit card or debit card details on our servers.

Cookies & Analytics

Our website may use cookies and analytics tools to improve functionality, understand website traffic, personalise content, and support marketing campaigns. You may adjust your browser settings to disable cookies, though some features may not function properly.

Security of Personal Information

We take reasonable precautions to protect personal information, including SSL technology, encrypted payment processing, restricted access controls, and secure hosting. No online transmission can be guaranteed completely secure.

Access & Correction

You may request access to or correction of your personal information by contacting us. We may require identity verification before processing requests.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, information is securely destroyed or de-identified.

Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Privacy Complaints

If you believe we have breached the Australian Privacy Principles, please contact us. We will investigate and respond within a reasonable timeframe. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date. We encourage users to review this policy periodically.